"I was booked for two nights at the hotel and needed to extend my stay. Not only was I accommodated graciously, but the staff informed me of a wedding below my room and upgraded my room to move me to a quieter location. I could not have been more pleased with the hospitality and consideration your staff showed me. I was awestruck!" - Shawna R
"I've stayed in 5 star resorts on the island and this is by far the most impressive for responding to our needs, and cleanliness. From the moment we entered the doors we were welcomed and cared for. I'm very particular about cleanliness and usually do my own checking but when I saw a resort manager casually doing a finger sweep (checking for dust) on a stroll down the hall I knew they paid attention to detail. Very nice to have the bowl of apples at the front desk. We definitely will return. Well done everyone, keep up the great work." - recent guest from Campbell River
"What a fantastic evening! From your perpetually amazing Open Chef Night to our friend's birthday event - which also became his "Bon Voyage Party" in the Wine Cellar. It has always been my experience that your management team is a hard-working, top-notch bunch. And I say that with all sincerity as it does take one to know one..."
"With deepest gratitude and appreciation from the bottom of my heart." - Marie R.
I would like to congratulate The Westin Bear Mountain Golf Resort & Spa for allowing a cut rate for the stranded Malahat folks. The room was awesome and dog friendly. Buddy Boy, my 10 month Airedale Terrier, behaved himself but next time down I will bring Mary to this lovely resort.
"Heather, I just wanted to send a message to thank you for Saturday - you really went above and beyond in my mind & I appreciate it so much! The hotel was so accommodating & I could not imagine getting married anywhere else, really I can't thank you all enough for making our day so special. Also for helping to keep me calm, the extra time in the members lounge almost did me in!!! Take care" - Tonya Annand & Gary Crowther
"Thank you, Kabalan and I are absolutely amazed and impressed by the service and food. The dessert buffet, oh my goodness that was phenomenal. ALL of our guest have also complimented how amazing the service and food was too. We could't have chosen a better place for our reception. We are so so happy with everything! We will HIGHLY recommend the Westin, to everyone! My whole day was PERFECT, Thank you!" - Kabalan and Elisabeth Hage
"Thank you for your email. We greatly enjoyed working with you as well, and appreciate all of the help and guidance you provided over the course of our planning. It was truly a wonderful day!"- Andrea K.
"We had a wonderful time and would like to thank everyone at Bear Mountain, especially Helena, for making it happen." - Tina S.